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Privacy Policy

Effective Date: 30 Sept 2024

RenderGuide is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal data when you use our website and services.

RenderGuide is a trading name and marketing tool of Social Connection Media Limited, registered in England and Wales with company number 14772958. Our registered office is C/O Vantage Accounting, 1 Cedar Office Park, Cobham Road, Wimborne, United Kingdom, BH21 7SB.

By using our website or services, you agree to the collection and use of information in accordance with this privacy policy.

1. Information We Collect

We may collect and process the following information about you:

1.1 Personal Data You Provide

  • Contact Information: When you request a quote or register on our website, we collect personal data such as your name, email address, phone number, and postcode.
  • Project Information: Details about the service you are seeking, such as the type of rendering required, property type, and other relevant details you provide in our forms.
  • Communication Data: If you contact us via email, phone, or other methods, we may keep records of that correspondence.

1.2 Automatically Collected Data

  • Website Usage Data: We collect data about your interactions with our website, including IP address, browser type, device type, operating system, and browsing behaviour. This helps us improve our platform.
  • Cookies: We use cookies and similar technologies to enhance your experience, track website performance, and collect data on user preferences. You can control cookie preferences through your browser settings.

1.3 Third-Party Data

We may receive information about you from:

  • Lead brokers who provide us with leads.
  • Partners or affiliates who assist us in delivering services to you.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

  • To connect you with professional renderers who can provide quotes and services.
  • To send you communications regarding your quote requests or bookings.

2.2 Marketing and Communications

  • To send you promotional materials, newsletters, and offers, if you’ve opted in to receive them.
  • To provide updates or service-related information relevant to RenderGuide.

2.3 Website Analytics

  • To monitor and optimise the functionality of our website.
  • To understand user trends and preferences, improving the overall experience.

2.4 Compliance with Legal Obligations

  • To comply with any applicable legal, regulatory, or contractual obligations.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

3.1 Registered Tradespeople

When you request a quote through our website, we share your project details with qualified rendering companies. This may include your name, postcode, and contact details so they can reach out to you.

3.2 Service Providers

We may share your data with third-party service providers, such as marketing or IT support companies, who assist in operating our website and delivering services. These providers are bound by strict data protection obligations.

3.3 Legal and Regulatory Authorities

We may disclose your information if required by law or to protect our rights and defend against legal claims.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When personal data is no longer required, it will be securely deleted or anonymized.

5. Your Rights

You have the following rights concerning your personal data:

5.1 Right to Access

You can request a copy of the personal data we hold about you.

5.2 Right to Rectification

If your data is inaccurate or incomplete, you can request that we correct it.

5.3 Right to Erasure

You can request the deletion of your personal data under certain circumstances, provided no legal obligation requires us to retain it.

5.4 Right to Restrict Processing

You can request limited processing of your data if it’s inaccurate, unlawfully processed, or no longer needed.

5.5 Right to Object

You can object to the processing of your data, including for direct marketing purposes.

5.6 Right to Data Portability

You can request your personal data in a structured, machine-readable format to transfer to another data controller.

To exercise your rights, contact us using the details provided in the Contact Us section below.

6. Security of Your Data

We use industry-standard security measures, such as encryption and access controls, to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies to improve your experience on our website. These small data files help us remember your preferences, analyze traffic, and serve targeted advertisements. You can manage cookie preferences in your browser settings. Note that disabling cookies may affect website functionality.

For more details, see our Cookie Policy.

8. Links to Third-Party Websites

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

9. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes may be communicated via email. Please review this policy regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we use your personal data, please contact us at:

RenderGuide
(trading as Social Connection Media Limited)
C/O Vantage Accounting, 1 Cedar Office Park
Cobham Road, Wimborne, United Kingdom, BH21 7SB
Email: info@renderguide.co.uk

By using our website, you agree to the terms of this Privacy Policy. Ensure you understand how your personal data is collected, processed, and shared.